Question 1

Do you provide direct billing?

Accepted Answer

Yes. We offer direct billing to most major extended health insurance providers, including Pacific Blue Cross, Sun Life, Manulife, Canada Life, Green Shield, and many others. We also direct bill ICBC and MSP-covered visits when eligible. If your provider isn't listed, contact us and we'll check for you.

Question 2

Do you accept ICBC claims?

Accepted Answer

Yes. We accept ICBC claims and provide direct billing for approved motor vehicle accident treatments. Most patients have pre-approved coverage within the first 12 weeks after their accident and do not need a doctor's referral during this period. Contact us if you need help confirming your coverage.

Question 3

How much coverage do I have?

Accepted Answer

Your coverage will be unique to your plan. Please check with your coverage provider for this information. Unfortunately, we are not able to check how much coverage you have as insurance providers only release this information to the plan holder.

Question 4

Help! I don't have insurance coverage!

Accepted Answer

No problem — we offer discounted gift card options that can be used toward any clinic services or products. Gift cards are available in select savings bundles or in custom amounts through your JaneApp account, and they can also be shared with immediate family members. Please note that all gift cards are non-refundable.

Question 5

Do I need a doctor's referral to book an appointment?

Accepted Answer

No, you do not need a referral to book an appointment! You can reach out to us directly—no extra steps required. This helps make your care more seamless and accessible, so you can start treatment sooner, support early recovery, and get back to feeling your best faster.

Question 6

What should I know before my first appointment?

Accepted Answer

Have you filled out the online consent form sent to the e-mail you provided? What are your goals for treatment? Your practitioner is interested in working with you as a team to achieve your highest values together. If you're booking in for your first appointment, we usually recommend booking 2-3 follow up sessions just in case as our practitioners' schedules book up quickly. This ensures you will have the continuity of care you may need to execute your treatment plan.

Question 7

How long does a session last?

Accepted Answer

Sessions usually range from 30 to 60 minutes depending on your treatment plan. Please speak with your therapist directly about what to expect in your session.

Question 8

Will I get treated during my initial assessment?

Accepted Answer

Yes, absolutely! Initial assessments range from 45 to 60 minutes in order to allow your therapist enough time to gather all necessary information from your assessment and end the session with some treatment and exercise prescription. After we understand your needs, we can recommend a more tailored treatment plan.

Frequently Asked Questions

What should I know before my first appointment?

Why Therapy X?

What should I wear to my appointment?

Do you provide direct billing?

Do you accept ICBC claims?

Do you have parking?

What training do Therapy X therapists have?

How long does a session last?

Will I get treated during my initial assessment?

How can Therapy X help me if I'm not in pain?

Do I need a doctor's referral to book an appointment?

How much coverage do I have?

What if I need to cancel or reschedule my appointment?

I want to join your team!

You're all booked up, what do I do?

Help! I don't have insurance coverage!